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Frequently Asked Questions

Find answers to common questions about using PocketAngler.

For Anglers

Telemetry & Dashboard

What telemetry data is available on PocketAngler?

We provide real-time water levels, tide predictions, and weather forecasts for fishing locations across the UK and Ireland. You can search by location name or browse via the map.

Can I switch between metric and imperial units?

Yes. Water levels can be displayed in metres or feet, and temperature in Celsius or Fahrenheit. Your preference is saved to your dashboard.

What is the dashboard and how do I customise it?

Your dashboard shows pinned telemetry widgets for locations you care about. Pin a weather, tide, or water level widget from any telemetry page using the pin icon. You can add up to 9 widgets (or more with a PA+ subscription).

Do I need an account to use telemetry features?

No. You can browse weather, tides, and water levels without an account. However, you need to be logged in for your pinned widgets to sync across devices.

What time ranges are available for water level data?

You can view water level history for 1 day, 1 week, or 2 weeks. The trend badge shows whether the level is currently rising, falling, or stable.

How often is telemetry data updated?

Water levels and weather data refresh automatically. Each widget shows a "Last updated" timestamp so you can see exactly how current the data is.

Bookings & Permits

How do I book a day ticket?

Search for a fishery on the Explore page, select your dates and permit type, add to cart, and complete checkout with a card payment. You will receive a confirmation email and your permit will appear on the My Permits page.

How long are items held in my cart?

Items are reserved for 15 minutes. A countdown timer shows how much time remains. If the timer expires, items are released and you will need to re-add them.

Where can I find my booking after purchase?

Go to My Permits from the navigation bar. Your upcoming bookings appear at the top with a "Confirmed" badge. Tap any booking to see details, your QR code, and download options.

What is the QR code on my permit?

Your QR code is your digital permit. Show it to the fishery on arrival for quick check-in. You can also download a PDF version or add the booking to your calendar.

Can I get a refund on a booking?

Refund policies are set by each fishery. Contact the fishery directly to request a refund. If approved, the fishery processes it through their management panel and you will receive a confirmation email.

I received a payment link by email. What is it?

This is a payment request from a fishery, typically for a phone or walk-in booking. Click the link, log in with the email it was sent to, and complete payment. The booking will then appear on your My Permits page.

What does a "Pending" booking mean?

A pending booking means payment has not yet been completed. Open the booking details and click "Complete Payment" to finish. The booking is not valid until payment is confirmed.

What fees does PocketAngler charge anglers?

A small booking fee (2.5% + 20p) is added to each transaction. This is shown as a separate line item at checkout. The ticket price itself is set entirely by the fishery.

Memberships

How do I apply for a fishing club membership?

Visit the fishery page and look for the memberships section. Click "Apply" and submit your application with an optional message. The fishery will review it and send you an offer if accepted.

I received a membership offer. How do I accept it?

Click the link in your offer email. Log in with the email address the offer was sent to, review the details and price, then pay with your card. Your membership activates immediately.

What is auto-renewal and how do I manage it?

Auto-renewal means your membership renews automatically before the season ends. Your saved card is charged 7 days before expiry. You can toggle auto-renewal on or off from the My Memberships page at any time.

My renewal payment failed. What do I do?

Go to My Memberships and look for the "Update Payment Method" link on the affected membership. Enter new card details. If your bank requires verification, you may receive an email with a link to complete the process.

What does "Action Required" mean on my membership?

Your bank requires additional verification (3D Secure) to process the renewal payment. Click "Complete Renewal" on your membership card or follow the link in the email we sent you.

Can I decline a membership offer?

Yes. On the offer page, scroll down and click "Decline this offer". The spot will be freed for other anglers.

Where can I see my membership details?

Go to My Memberships from the navigation bar. Each membership shows your status, season dates, and membership type. Click "View Details" for payment history, renewal settings, and fishery contact information.

Can a fishery block my auto-renewal?

Yes. Fishery owners can block auto-renewal for individual members. If this happens, you will see a "Renewal blocked" alert on your membership with the reason provided by the fishery.

Account & Profile

How do I create an account?

Click Register on the login page. You can sign up with email and password, or use Google or Apple Sign-In for a quicker setup.

Why do I need to complete my profile before booking?

Fisheries need your name, date of birth, and contact details to issue permits. Your profile must be complete before you can purchase day tickets or memberships.

How do I reset my password?

Click "Forgot Password" on the login page, enter your email, and we will send a reset link. If you signed up with Google or Apple, you do not have a password to reset — use the same social login instead.

Can I delete my account?

Yes. Go to your profile and scroll to the bottom to find the delete account option. Account deletion removes your personal data. Note: if you own a fishery, you must transfer ownership or remove it before deleting your account.

How do I update my profile photo?

Go to your profile page and tap the pencil icon on your avatar. Upload a new photo (PNG, JPG, GIF, WebP, or HEIC). You can zoom and crop before saving.

What is PA+ and is it worth it?

PA+ is an optional subscription that unlocks additional dashboard widgets beyond the free limit of 9, and premium features as we add them. Plans start from a small monthly fee. You can cancel at any time.

For Fishery Owners

Registering Your Fishery

How do I register my fishery on PocketAngler?

Click "Register Your Fishery" from the About page or go directly to the onboarding form. You will provide your personal details first (name, email, phone, address), then your fishery details (name, type, species, location).

What types of fishery can register?

Rivers, stillwaters, loughs, lakes, and sea fishing operations. We support day ticket fisheries, membership-based clubs, and mixed models across the UK and Ireland.

What information do I need to provide?

Your contact details, fishery name and type, waterbody information, species available, facilities offered, and fishing methods allowed. You can add photos, rules, and descriptions later during setup.

Can I register multiple fisheries?

Yes. After your first fishery is set up, you can register additional fisheries from the fishery switcher in your profile menu. Each fishery has its own management panel.

Is there a cost to register?

No. Registration and the management platform are completely free. PocketAngler only earns commission when bookings are made through the platform.

Do I need to set everything up during registration?

No. Registration captures the basics. After approval, you complete setup at your own pace using the setup checklist: connect payments, create permit types, set availability, and upload your gallery.

Application & Approval

What happens after I submit my application?

Our team reviews your application to verify the fishery details. You will receive an email when your application is approved. During review, you can still log in and prepare your settings.

How long does approval take?

Most applications are reviewed within 1-2 business days. We may contact you if we need to clarify any details about your fishery.

Can I edit my application after submitting?

You can log in and access your fishery settings during the review period. Changes to basic details will be visible to our review team.

What if my application is rejected?

You will receive an email explaining why. Common reasons include incomplete information or fisheries outside our current coverage area. You can resubmit after addressing the feedback.

I have been approved but my fishery is not live yet. Why?

Approval means your account is active, but your fishery is not publicly visible until you complete the setup checklist and click "Go Live". This gives you time to configure everything properly.

Can I access my management panel before going live?

Yes. As soon as your application is approved you have full access to your dashboard, settings, permit types, availability, gallery, and all management tools.

Going Live

What do I need to complete before going live?

The setup checklist tracks 5 key steps: connect Stripe for payments, create at least one permit type, set your availability, configure your booking settings, and upload at least one photo to your gallery.

How do I connect Stripe for payments?

Go to the Revenue section and click "Connect with Stripe". You will be guided through Stripe Express onboarding to verify your identity and bank details. This is required to receive payouts.

How do I set up my availability?

Go to Manage Availability. Create a year, then set which days are open and how many rods are available. You can copy availability from one year to the next, and suspend individual days for maintenance or events.

What permit types should I create?

Create a permit type for each ticket you sell. For example: "Adult Day Ticket", "Junior Day Ticket", "Evening Session". Set the name, session type, rod count, and pricing for each. You can set different prices per month.

How do I make my fishery visible to anglers?

Once you have completed all 5 setup checklist items, the "Go Live" button becomes available. Click it and your fishery will appear on the Explore page for anglers to find and book.

Can I take my fishery offline temporarily?

Yes. In your fishery settings, you can toggle visibility to private. This removes you from the public Explore page but keeps your management panel and existing bookings intact.

Can I block specific days from being booked?

Yes. Use the "Block Days" feature in Manage Bookings. Select the dates and permit type to block. Existing bookings on those days are not affected, but no new bookings will be accepted.

Payments, Fees & Payouts

How does PocketAngler handle payments?

All payments are processed securely through Stripe. Anglers pay by card at checkout. The booking fee is added on top of your ticket price and paid by the angler. Your payout is the ticket price minus commission.

What commission does PocketAngler charge?

Commission starts at 4% and increases with volume using progressive tiers: 4% on the first 10,000, 6% on 10,001-50,000, 8% on 50,001-100,000, and 10% above 100,000. Tiers reset each January. Each portion of revenue is only charged at its own tier rate.

When do I receive my payouts?

Payouts are handled by Stripe according to your connected account settings. Typically funds arrive in your bank account 2-7 business days after the transaction, depending on your Stripe payout schedule.

What is the booking fee and who pays it?

The booking fee is 2.5% + 20p, added on top of the ticket price and paid by the angler. For example, on a 35 ticket the angler pays 36.08 (35 + 1.08 fee). You receive the full ticket price minus commission.

How do refunds work?

You can process refunds from your Manage Bookings page. Select the booking and choose a refund percentage. A 2 processing fee per refund is deducted from your account. The angler receives the refund to their original payment method.

Can I record cash or bank transfer bookings?

Yes. Use "Add Booking" in Manage Bookings and select "Record Payment" mode. This logs the booking without online payment. Offline bookings have a free allowance before they affect your commission tier progression.

Can I send payment requests to anglers?

Yes. Use "Add Booking" and select "Send Invoice" mode. Enter the angler's email and booking details. They receive a payment link by email and pay online. The booking is confirmed once payment is complete.

Where can I see my revenue and commission breakdown?

Go to the Revenue section of your management panel. You will see your payout history, commission tier progress, monthly and year-to-date revenue, and a full breakdown of the fee structure.

Managing Members

How do I manage club memberships?

Go to Manage Members. You can add people to a waiting list, send membership offers with pricing, and track active, invited, and pending members. Members pay online and their membership activates automatically.

Can I set different membership types and prices?

Yes. In Membership Settings, create types like Adult, Junior, and OAP with different prices. You can also configure age thresholds so the correct membership type is suggested based on the applicant's date of birth.

How do I contact my members?

Use the Contact Members tool. Filter by membership type or status, compose your message in the rich text editor, and send. Your recent communications are tracked with send history.

Support

Permit & Payment Issues

I have an issue with my permit or booking. Who should I contact first?

Contact the fishery directly. They manage their own bookings, availability, and refund policies. You can find their contact details on the fishery page or in your booking details. If the fishery cannot resolve the issue, contact PocketAngler support.

My payment was taken but I did not receive a confirmation.

Check your email spam folder for the confirmation. Then check My Permits to see if the booking appears. If not, contact the fishery first. If they cannot see the booking either, contact PocketAngler support with your payment details.

I was charged but the booking shows as "Pending".

This can happen if there was a brief delay in payment confirmation. Wait a few minutes and refresh the page. If the status does not update, contact PocketAngler support.

The fishery cancelled my booking. When will I get my refund?

Refunds are processed through Stripe and typically appear on your statement within 5-10 business days, depending on your bank. You will receive a refund confirmation email.

I am a fishery owner and a payout is missing.

Check your Stripe Express Dashboard (accessible from the Revenue section). Payouts are managed by Stripe and subject to their payout schedule. If a payout appears stuck, contact PocketAngler support with the booking reference.

I need to dispute a charge on my bank statement.

Before raising a dispute with your bank, please contact the fishery and PocketAngler support first. Bank disputes (chargebacks) incur fees and are much harder to resolve than a direct refund.

Contacting PocketAngler

How do I contact PocketAngler support?

Use the Contact tab on this page to send us a message. Alternatively, email us at support@pocketangler.net. We aim to respond within 24 hours on business days.

Where is PocketAngler based?

PocketAngler is based at The Innovation Centre, Catalyst, Bay Road, Derry/Londonderry, BT48 7TG, Northern Ireland.

I am a fishery owner interested in a demo.

We would love to give you a personalised walkthrough. Use the Contact form and select "I'm a fishery owner" from the dropdown, or email hello@pocketangler.net.

I represent an angling club. Can PocketAngler help us?

Yes. PocketAngler supports club membership management including waiting lists, offers, auto-renewal, and member communications. Select "I represent an angling club" on the Contact form to get in touch.

Where can I find the Privacy Policy and Terms of Service?

Go to the Legal tab on this page. You will find our Privacy Policy, Terms of Service, and Cookie Policy.

How do I report a bug?

Use the Contact form and select "Report a bug" from the dropdown. Include as much detail as you can about what happened, what you expected, and what device/browser you were using.

Send Us a Message

Quick Response

We typically respond to enquiries within 24 hours during business days. Fishery and partnership enquiries are our top priority.

Get in Touch

Location

The Innovation Centre,
Catalyst,
Bay Rd,
Derry / Londonderry
BT48 7TG

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Are You a Fishery Owner?

Interested in using PocketAngler to manage your bookings? We'd love to give you a personalised demo.

Select "I'm a fishery owner" from the dropdown above.

Built for the Fishing Industry

PocketAngler serves fisheries across the United Kingdom and Ireland, from small day-ticket waters to large salmon rivers and angling club networks.

Register Your Fishery

Our Story

PocketAngler was born from a simple observation: the fishing industry deserves better technology. While other sectors have embraced digital transformation, fisheries across the UK and Ireland have been left behind—forced to rely on outdated booking systems, expensive platforms, or manual processes that waste time and money.

We set out to change that—combining decades of angling industry experience with modern software expertise to build a platform that actually works for fisheries, not against them.

Our Mission

To empower fisheries with affordable, intuitive technology that simplifies operations, increases bookings, and helps preserve angling for future generations.

What Sets Us Apart

Mobile-First

60%+ bookings on phones. 3 steps max for any task.

Live Telemetry

Real-time water levels and weather data.

Fair Pricing

£30/month. No hidden fees!

Industry Experts

Decades of fishery management experience.

Our Team

JE

Joe

CEO & Lead Developer

TM

Tom

Director of Client Support

SM

Steve

Head of QA

Privacy Policy

How we collect, use, and protect your data

Who We Are: PocketAngler is a fishing booking platform connecting anglers with fisheries across the UK and Ireland. We are the data controller responsible for your personal information.

Data We Collect: Account information (name, email, phone), booking details, payment information via Stripe, catch statistics (optional), device push notification tokens, and usage data. For fisheries: business information, bank details for Stripe Connect, and staff accounts.

Device Permissions: PocketAngler may request access to certain device features. All permissions are optional and can be revoked at any time through your device settings.

  • Push Notifications: We use Firebase Cloud Messaging (FCM) to send push notifications to your device. When you grant notification permission, we collect and store a unique device token that identifies your device for message delivery. We use notifications to alert you about cart expiry reminders (when reserved tickets are about to expire), booking confirmations and updates, and important service announcements. Your device token is stored securely and is automatically removed if it becomes invalid. We do not use push notifications for marketing or advertising purposes. You can disable notifications at any time in your device settings, and we will no longer send messages to that device.
  • Camera: Camera access is requested only when you choose to upload a catch photo to your catch report. Photos are uploaded directly to our secure servers and are associated with your catch record. We do not access your camera in the background, and no images are collected without your explicit action. You may also choose to select an existing photo from your device gallery instead of using the camera.
  • Location (Geolocation): We request access to your device's location to help you find nearby fisheries, display your position on fishery maps, and provide accurate directions to fishing venues. Location data is used in real-time and is not stored on our servers or tracked over time. We do not share your location with third parties, other users, or fishery operators. Location access is only used while you are actively using the app and is never accessed in the background.

How We Use It: To provide our booking services, communicate with you, improve our platform, connect anglers with fisheries, prevent fraud, and comply with legal obligations.

Data Sharing: We never sell your data. We share with: fishery operators (your booking info), Stripe (payment processing), Google Cloud Platform (hosting), Google AdSense (advertising, only with your consent), and legal bodies when required by law. If you consent to advertising cookies, Google may use this data to serve personalised ads. Without consent, no advertising data is shared.

Data Retention: Active account data is kept for the duration of your account plus 2 years. Booking and payment records are kept for 7 years for legal and tax purposes. Server logs are kept for 90 days.

Your Rights (UK GDPR): You have the right to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent. Contact privacy@pocketangler.net to exercise these rights.

Security: We use encryption in transit and at rest, secure authentication, regular security assessments, and PCI-DSS compliant payment processing via Stripe.

Contact: For privacy enquiries, email privacy@pocketangler.net. You can also lodge a complaint with the ICO at ico.org.uk.

Terms of Service

Rules for using PocketAngler

Acceptance: By using PocketAngler, you agree to these terms. If you don't agree, please don't use our services.

Account Responsibilities: You're responsible for maintaining the security of your account and all activities under it. Use a strong password and notify us immediately of any unauthorised access.

Booking Terms: Bookings are subject to fishery-specific terms and conditions. Cancellation policies vary by venue. PocketAngler facilitates bookings but the contract is between you and the fishery.

Payments: All payments are processed securely via Stripe. Prices are displayed in GBP unless otherwise stated. Refunds are subject to individual fishery policies.

Acceptable Use: Don't misuse our services, attempt to access unauthorised areas, submit false information, harass other users, or use the platform for any unlawful purpose.

For Fishery Operators: You agree to provide accurate information about your fishery, honour confirmed bookings, and comply with all applicable laws and regulations.

Limitation of Liability: PocketAngler provides a booking platform. We are not liable for issues at fisheries, weather conditions, fishing outcomes, or disputes between anglers and fisheries.

Changes: We may update these terms from time to time. Continued use of the platform constitutes acceptance of any changes.

Cookie Policy

How we use cookies

Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled.

  • Session cookie (__session): Keeps you logged in and maintains your shopping cart. Expires after 5 days.
  • CSRF token: Protects against cross-site request forgery attacks on form submissions. Expires after 30 minutes.

Functional Storage (Browser): We use your browser's local storage for features that improve your experience. This data stays on your device and is not sent to our servers or shared with third parties.

  • Dashboard widgets: Remembers your pinned telemetry widgets (river levels, tides, weather).
  • Offline catch queue: Stores catch submissions when you're offline, syncs when connectivity returns.
  • Push notification preference: Caches your notification permission choice.

Advertising Cookies (Consent Required): Google AdSense may set cookies to serve and measure advertisements. These cookies are only set if you give consent via the cookie banner. They include cookies such as _gads, IDE, and ANID. PA+ subscribers do not see ads and these cookies are never set.

Third-Party Cookies: Our payment processor (Stripe) may set cookies for fraud prevention and security. These are strictly necessary for payment processing and are governed by Stripe's privacy policy.

Managing Your Preferences: When you first visit PocketAngler, a consent banner will ask you to accept or reject advertising cookies. You can change your preferences at any time by clicking the button below.

Last updated: March 2026

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